We are building a strong tradition of providing outstanding wines, quality products and excellent customer service. To deliver the best service and quality, we work with information that helps us understand what customers want when they visit our site.
INFORMATION YOU PROVIDE
When you visit and browse our site, we do not collect your name, email address, or any other personal information unless you provide it to us. In several areas of our site, we ask you to provide information by filling out and submitting an online form.
Here are details about the information we request and details on how this information is used:
We ask for your name, address, and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order and so we can provide this information to the company or companies who process your credit card payment.
When you make a purchase or join the Wine Club, your credit card will be processed by Urban Vines. Please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share or sell email addresses.
When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, wish lists, and saved baskets. We do not share or sell this information.
HOW WE USE EMAIL
After you place an online order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information. We ask you to provide a name, email address, and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we’re sending you the type of email updates and newsletters you want to receive.
When you sign up/opt-in to receive Oliver Winery emails, we’ll send you email updates on promotions, products, new releases, and wine information to subscribers only. Unsubscribe instructions are included in each email. We’re not big fans of spam either, so we never sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
WE NEVER SHARE OR SELL YOUR INFORMATION
We do not, under any circumstances, share or sell your information to anyone. We sell wine. We’ll stick to that.
We do not share, sell, or trade email addresses, information collected during a survey, or specific details about you or your household.
We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.
For both privacy and security purposes, all transaction information communicated between customers and our website is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization.